Payment Policy

Effective Date: December 24, 2024

1. Accepted Payment Methods

We accept the following payment methods for purchases made on vaczinlux.com:

  • Credit and Debit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: We also accept payments via PayPal for secure and convenient transactions.
  • Apple Pay / Google Pay: Available for customers who wish to use these digital wallets for quicker payments.
  • Gift Cards and Store Credit: We accept gift cards and store credits if provided during checkout.

Please ensure that the payment method used is valid and in your name to avoid delays in processing.

2. Payment Processing

  • Authorization: When you place an order, your payment method will be authorized and charged immediately or within a short time after your order is submitted. However, an authorization does not necessarily mean the payment is fully processed until your order is confirmed and shipped.
  • Payment Confirmation: After your payment is processed, you will receive an order confirmation email. This email will confirm the details of your purchase, including the items ordered, shipping information, and the total amount charged.
  • Payment Security: All transactions on our website are processed using secure, industry-standard encryption protocols (SSL). We use the latest technologies to protect your personal information and payment data. Payments are processed through secure gateways like Stripe, PayPal, and others to ensure your payment details remain safe.

3. Pricing and Currency

  • Prices: All prices listed on vaczinlux.com are in USD (United States Dollar). Prices are subject to change at any time without prior notice.
  • Taxes and Duties: Sales tax will be added to orders based on the shipping address. For international orders, customs duties, taxes, and import fees may apply, which are the responsibility of the customer. These charges vary by country and will be calculated during the checkout process.
  • Promotions and Discounts: We may offer promotional codes, sales, or other discounts from time to time. These discounts can only be applied during the checkout process and must be used as specified. Discounts cannot be combined with other offers unless explicitly stated.

4. Payment Verification

To protect against fraud, we may require additional verification for certain transactions. This may include verifying your identity, billing address, or other payment details. If additional information is required, we will contact you directly. Failure to provide the necessary information may result in a delay or cancellation of your order.

  • Fraud Prevention: We reserve the right to cancel any order that appears suspicious or fraudulent. If we suspect any fraudulent activity, we will notify you and may request additional verification before proceeding with the order.

5. Installment Payments and Financing Options

We offer installment payment options through supported providers such as Klarna and Afterpay, allowing you to pay for your order over time. These options are available at checkout and are subject to approval based on your location and creditworthiness.

  • Eligibility: Not all customers may be eligible for installment payments, and approval depends on factors such as your credit history.
  • Payment Plans: Installment payment plans will be outlined during checkout, and you will be provided with the payment schedule, including the total amount due and the frequency of payments.
  • Late Payments: If you miss a payment, fees or penalties may be assessed by the installment provider, and this could affect your ability to use these payment methods in the future.

6. Failed Payments

If your payment is unsuccessful (due to insufficient funds, expired card, or other issues), you will be notified immediately. We may attempt to process the payment again, or you may be prompted to provide an alternative payment method.

  • Order Cancellation: If payment cannot be processed, your order will not be shipped, and we reserve the right to cancel your order.
  • Retrying Payment: If there is a failure in processing your payment, we may give you a chance to update your payment information and try again.

7. Refunds and Adjustments

If you are entitled to a refund, the payment will be returned to the original payment method. Refunds may take several business days to process, depending on the payment provider.

  • Refund Processing Time: For credit card payments, refunds may take 5-7 business days to appear on your statement. For PayPal and digital wallet payments, refunds may be processed sooner.
  • Partial Refunds: If only part of your order is returned, the refund will be adjusted accordingly. You will only receive a refund for the items returned, and shipping costs may not be refunded unless there was an error on our part.

8. Billing Address and Payment Information

  • Billing Address: The billing address entered at checkout must match the address registered with your payment provider. Discrepancies between the billing address and payment provider’s records may delay processing.
  • Account Updates: You are responsible for keeping your payment information up to date. If your credit card expires or your PayPal information changes, please update your account to prevent delays.

9. Payment Disputes

If you wish to dispute a charge, please contact us at contact@vaczinlux.com before initiating a chargeback with your bank or payment provider. We will make every effort to resolve your concerns promptly. If a chargeback is filed, it may delay the resolution of your issue.

  • Chargeback Fees: If a chargeback is filed improperly, we reserve the right to recover the associated fees from the customer.

10. Currency Conversion

For international customers, currency conversion fees may apply depending on your payment method. The currency shown on our website is USD, but your bank or payment provider may apply a conversion fee based on their exchange rate.

  • International Customers: We are not responsible for any additional charges, including currency conversion fees or foreign transaction fees, imposed by your bank or credit card provider.

11. Changes to the Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically for updates.